FAQ
Questions an operator asks first.
- What does UNKNOWN mean?
- It means the facts needed to decide are not available: the settlement window is still open, a system of record is not connected, or the subject could not be matched. It is reported separately from FAIL so you can close the gap, and it is never counted as a failure.
- Does CommitLayer block actions?
- No. Today it verifies after the fact and in shadow mode: the agent acts, the facts land in your systems, and the verdict follows. Enforcement is on the roadmap and off by default.
- Where do the facts come from?
- From your systems of record, payments, commerce, CRM, helpdesk and messaging, through read-only connectors, CSV uploads or a facts API. The agent's own report of what it did is recorded, but it is never used as evidence.
- Do I need to change my agent?
- No. Record actions with one API call, or send OpenTelemetry spans from the agent runtime you already have. The contract, the observation and the verdict live outside the agent.
- Does a language model decide verdicts?
- No. Verdicts come from deterministic rules compiled from the contract and evaluated against facts. Transcript assist in the Reconcile module is opt-in, sampled, cost-capped, and only produces calibration labels; it never changes a verdict.
- Can I verify a verdict without an account?
- Yes. Every verdict and every statement carries a hash. Paste it into the public verification page to confirm the document exists and its chain is intact.
- Has it been tested against real agents?
- Yes. Claude, GPT and Gemini each drove the same agent through 46 scenarios with injected failures, scored against a database oracle. CommitLayer matched the oracle on every scenario for every model. The full table, the failure list and the limits of the test are on the benchmark page.
- What is a verified action, and what does it cost?
- One recorded agent action evaluated under a contract, counted once a month even when re-checked at the end of its settlement window. Plans are sized by verified actions; facts, dry runs and reports are never metered. Developer is free with no time limit.
- Do you take money from vendors?
- No. CommitLayer is paid only by the customer whose agents and invoices it verifies. We do not accept payment, referral fees, data or partnerships from vendors whose claims we verify. See the independence policy in the Trust Center.