All definitions
Internal agents (OpenTelemetry) — record_processedOutcome contract
Outcomes asserted by your own agents through the OTLP endpoint (agent.outcome.* span attributes). There is no vendor definition; the 'vendor' lens here is the agent's own claim rule (record reached a terminal status) and the strict lens requires customer confirmation or a terminal status with no reversal.
- Contract ID
- internal_agent_otel
- Source
- https://commitlayer.ai/docs/otel-convention
- Retrieved
- 2026-09-11
- Notes
- Internal convention; see docs/otel-convention.md.
Vendor lens
Reproduces the vendor's published definition as closely as public documentation allows.
- Verified if any of: record reached status closed, solved, resolved, completed, processed, done within 7d; customer confirmed resolved within 30d of the claim
- Not verified if any of: a duplicate claim exists for the same subject in the period
- Unverifiable if any of: subject could not be matched in any fact source
Strict lens
Applies the same definition with longer windows and additional checks a controller would expect.
- Verified if all of: record reached status closed, solved, resolved, completed, processed, done within 7d; reopened within 30d of the claim
- Not verified if any of: reopened within 30d of the claim; escalated to a human within 7d of the claim; a refund or credit was issued within 30d of the claim; customer left a negative satisfaction rating; a duplicate claim exists for the same subject in the period
- Unverifiable if any of: subject could not be matched in any fact source
Unknown fields
Things the source has not published. No value is assumed for these.
None recorded.
Contract YAML
The machine-readable contract compiled into both lenses. Sign in to select it for your tenant or fork it.