All definitions
Intercom Fin — procedure_handoffOutcome contract
A Procedure handoff is counted when Fin successfully executes a Procedure configured to end in a handoff to a human or a workflow. Verified when the handoff (escalation/assignment) is observed in the conversation record.
- Contract ID
- intercom_fin_procedure_handoff
- Source
- https://www.intercom.com/help/en/articles/8205718-fin-ai-agent-outcomes
- Retrieved
- 2026-09-11
- Notes
- The vendor publishes the outcome type and price but not a time window between Fin's Procedure execution and the handoff event; INFERRED bound of 1h for the vendor lens, 15m for the strict lens.
Vendor lens
Reproduces the vendor's published definition as closely as public documentation allows.
- Verified if any of: escalated to a human within 1h of the claim
- Not verified if any of: a duplicate claim exists for the same subject in the period
- Unverifiable if any of: required fact source not connected: conversations
Strict lens
Applies the same definition with longer windows and additional checks a controller would expect.
- Verified if all of: escalated to a human within 15m of the claim; a human agent replied within 7d of the claim
- Not verified if any of: a duplicate claim exists for the same subject in the period
- Unverifiable if any of: required fact source not connected: conversations; subject could not be matched in any fact source
Unknown fields
Things the source has not published. No value is assumed for these.
- time_window
Contract YAML
The machine-readable contract compiled into both lenses. Sign in to select it for your tenant or fork it.