Generic vendor (CSV export) — resolutionOutcome contract

Template for vendors without a built-in connector. Claims come from a CSV/XLSX export mapped in the Connections screen. Replace the vendor lens with the definition in your contract and cite it.

Contract ID: generic_outcome_csv
Source: {{your vendor's published definition URL}}
Retrieved: 2026-09-11
Notes: Template. The vendor lens below is a common pattern (confirmation or 72h silence) and is not attributed to any vendor.

Vendor lens

Reproduces the vendor's published definition as closely as public documentation allows.

Verified if any of: customer confirmed resolved within 30d of the claim; no customer reply within 72h of the claim
Not verified if any of: a duplicate claim exists for the same subject in the period
Unverifiable if any of: required fact source not connected: conversations

Strict lens

Applies the same definition with longer windows and additional checks a controller would expect.

Verified if all of: customer confirmed resolved within 30d of the claim
Not verified if any of: reopened within 30d of the claim; escalated to a human within 7d of the claim; a human agent replied within 7d of the claim; a refund or credit was issued within 30d of the claim; customer left a negative satisfaction rating; a duplicate claim exists for the same subject in the period
Unverifiable if any of: required fact source not connected: conversations; subject could not be matched in any fact source
Override (supporting evidence only): transcript label is customer_indicated_unresolved, abandoned → NOT_VERIFIED

Unknown fields

Things the source has not published. No value is assumed for these.

time_window
unit_price
verified_conditions

Contract YAML

The machine-readable contract compiled into both lenses. Sign in to select it for your tenant or fork it.

# Generic outcome contract for any vendor's claims export (CSV/XLSX). Edit the lenses to match your order form.
id: generic_outcome_csv
version: 1
vendor: generic
vendor_display: "Generic vendor (CSV export)"
outcome_type: resolution
claim_source: generic.csv
subject_kind: conversation
description: >
  Template for vendors without a built-in connector. Claims come from a CSV/XLSX export mapped in the Connections
  screen. Replace the vendor lens with the definition in your contract and cite it.
source_citation:
  url: "{{your vendor's published definition URL}}"
  retrieved: "2026-09-11"
  notes: "Template. The vendor lens below is a common pattern (confirmation or 72h silence) and is not attributed to any vendor."
unknown_fields: [verified_conditions, time_window, unit_price]
lenses:
  vendor:
    verified_if:
      any:
        - customer_confirmed_resolved: {within: "30d"}
        - no_customer_reply_within: "72h"
    not_verified_if:
      any:
        - duplicate_claim_for_subject
    unverifiable_if:
      any:
        - missing_fact_source: [conversations]
  strict:
    verified_if:
      all:
        - customer_confirmed_resolved: {within: "30d"}
    not_verified_if:
      any:
        - reopened_within: "30d"
        - escalated_to_human_within: "7d"
        - human_reply_within: "7d"
        - refund_or_credit_within: "30d"
        - csat_negative
        - duplicate_claim_for_subject
    unverifiable_if:
      any:
        - missing_fact_source: [conversations]
        - identity_unmatched
    overrides:
      - when: {transcript_label_is: [customer_indicated_unresolved, abandoned]}
        verdict: NOT_VERIFIED
exclusions: []
billing:
  unit_price: null
  currency: USD
  unknown_fields: [unit_price]

Use this contract See it applied in a sample statement